Introduction

The indiya Se team facilitates processing of correct medicines as per order and prescription and strives to deliver medicines and products in proper condition and without damage every time a consumer places an order. We strongly recommend that all items are checked at the time of delivery.

---

Definition of Return

"Return" means an action of giving back a product ordered on the indiya Se portal by the consumer. The following situations may qualify for a return:

• Product(s) delivered do not match your order.
• Product(s) delivered are past expiry or near expiry (less than 3 months).
• Product(s) delivered were damaged in transit (do not accept tampered or unsealed items).

If the product received is visibly damaged, do not accept delivery. If damage is discovered after opening, the product may be eligible for refund. Replacement depends on product availability.

A return request must be raised within 24 hours of delivery. Requests raised after 24 hours may be rejected.

---

Return Process

Upon receiving your return or refund request, indiya Se will verify the authenticity of the claim. Refunds are initiated only after confirmation from the vendor. False or fraudulent claims may result in legal action.

---

Return Conditions

• Wrong product ordering does not qualify for return.
• The batch number must match the invoice.
• Return requests due to prescription change are not valid.
• Product must be in original packaging with all labels and barcodes intact.
• Partially consumed strips or products cannot be returned.

---

Return Steps

• Contact indiya Se customer support.
• The claim is verified within 72 working hours.
• Pickup is arranged after successful verification.
• Products must be packed in original packaging.
• Refund is completed within 30 days of pickup.

---

Shipping Charges

Shipping charges depend on the order value and are displayed during checkout. For any shipping-related queries, please contact indiyase@gmail.com.

---

Non-Returnable Products

• Baby Care: Bottle Nipples, Breast Pumps, Diapers, Wipes
• Food & Nutrition: Health Drinks, Supplements
• Healthcare Devices: Glucometers, Monitors
• Surgical: Lancets, Strips, Surgical Items
• Sexual Wellness: Condoms, Lubricants, Pregnancy Kits
• Temperature-Controlled Medicines: Vaccines, Injectables, Cold-storage Medicines

 

Return Policy for products

---

1. Electronics Products

No Return or Exchange on Electronics Products

• Electronics products are not eligible for return or exchange after delivery.
• Customers are advised to check the product details, specifications, compatibility, and other information before placing the order.
• If an electronic product is received in a damaged condition, the customer must report the issue to indiya Se immediately after delivery with clear photographs/video of the unboxing package and product.
• Any complaint will be subject to verification by indiya Se and the applicable seller/manufacturer terms.
• Once the product is delivered and accepted, change of mind, incorrect selection, or preference-based returns/exchanges will not be accepted.

---

2. Clothing & Fashion Products

Exchange Only for Wrong Product Received

• Clothing and fashion products are eligible for exchange only when the customer receives a product different from the product ordered.
• Examples: Wrong product received; different product received from the one ordered.
• The following reasons are not eligible for exchange: change of mind, size preference, colour preference, product no longer required, minor variation in colour due to screen/display settings, or customer ordered the wrong product or size.

---

3. Conditions for Exchange

• The customer must contact indiya Se within 48 hours of delivery to report a wrong-product issue.
• The customer must provide clear photographs/unboxing videos showing the product received and the packaging/shipping label.
• The product must be unused, unworn, unwashed and in its original condition, with all original tags, labels and packaging intact.
• Products showing signs of use, washing, alteration, damage or missing tags may not be eligible for exchange.
• Exchange requests are subject to verification and approval by indiya Se.

---

4. Wrong Product Verification

• Once a complaint is received, indiya Se will verify the order details and the product received.
• If the wrong product is confirmed, indiya Se will arrange an appropriate exchange/replacement, subject to product availability.
• If the same product is unavailable,indiya Se may provide an alternative resolution at its discretion.

---

5. Unboxing Video Recommended

Customers are strongly advised to record a continuous unboxing video when opening their package. This can help us verify claims relating to wrong, missing or damaged products.

---

6. Non-Returnable Products

• Electronics products
• Products purchased incorrectly by the customer
• Products where the customer has changed their mind
• Used, quality issue reason,washed or damaged clothing.
• Clothing with removed/missing tags
• Products altered or modified by the customer

---

7. Refunds

• indiya Se does not provide refunds for change-of-mind, size preference, colour preference or incorrect product selection.
• For approved cases where the wrong product was delivered, indiya Se will generally provide an exchange/replacement rather than a cash refund, subject to verification and availability.

---

8. Refund for Cancelled Orders

• Refund for prepaid orders is initiated within 24–48 working hours.
• The amount reflects within 2–3 business days depending on your bank.
  
• You may choose indiya Se store credit instead of a bank refund.

9. Right to Reject a Return/Exchange

indiya Se reserves the right to reject any return or exchange request that does not meet the conditions mentioned above or where the claim is found to be false, fraudulent or unsupported by sufficient evidence.

---

Cancellation Policy

Customer Cancellation

• Orders can be cancelled only before shipment.
• Medical test orders can be cancelled before sample collection.

indiya Se Cancellation

Orders may be cancelled due to the following reasons:

• Product unavailability.
• Incorrect pricing.
• Bulk ordering.
• Invalid address.
• Suspicious ordering activity.
• Products intended for resale.
• Multiple orders placed to the same address.
• Bulk quantity of the same item ordered.

---

Important: By placing an order on indiya Se, the customer agrees to the applicable return and exchange conditions for the purchased product category.

Contact Information

For queries regarding returns, refunds, or cancellations, please contact:

Please keep your order ID ready for faster support.

© 2026 IndiyaSe. All rights reserved.