Return & Refund Policy

Clear & simple process for cancellations, returns and refunds

Cancellation Policy

Cancellation Before Shipment

You may cancel your order before it is shipped. To request cancellation:

• Email us at helpindiyase@gmail.com or call 9019089906.
• Cancellations must be made within 12 hours or before dispatch, whichever is earlier.

Refund for Cancelled Orders

• Refund for prepaid orders is initiated within 24–48 hours.
• Amount reflects in 2–3 business days depending on your bank.
• COD refund requires bank details from customer.
• You may choose IndiyaSe store credit instead.

Order Verification

• High-value or suspicious orders may require verification.
• If unreachable within 24 hours, the order may be automatically cancelled.

Returns, Replacements & Refunds

How Do I Return an Item?

You may request a return within 24 hours of delivery by emailing:

helpindiyase@gmail.com

• Include order ID, product photos and reason for return.
• Pickup is arranged within 2–5 working days depending on pincode.

Valid Reasons for Return

• Item received damaged, broken, or leaked.
• Wrong item or variant delivered.
• Expired or near-expiry product.
• Product does not match the description.

Items Not Eligible for Return

• Used, opened, or tampered products.
• Missing original packaging, seals or accessories.
• Damage due to misuse or improper handling.
• Return request after 15 days of delivery.
• Free gifts or promotional items.

Categories Not Returnable

• Personal care appliances (trimmers, massagers, etc.)
• Custom-made or personalized items
• Consumable wellness products

Part Return

Partial returns are allowed if the returned item meets our return criteria.

Refund Timeline

• Refund is initiated after warehouse quality check.
• Prepaid refunds: 2–3 working days.
• COD refunds: 24–48 hours after bank details verification.

International Orders

• International returns are not accepted due to customs rules.
• Cancellations allowed only before dispatch.
• Refunds issued if the order is not shipped or is lost.

Fraud Prevention

• Repeated misuse of the return system may result in account restrictions.
• IndiyaSe may decline fraudulent return claims.